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Pivot participates in the Managed Services DIR Contract:  DIR-TSO-3682 as part of the DIR Cooperative Contracts Program.

IT Operations as a Service

IT infrastructure environments need to adapt to a growing number of mission-critical applications, increasing service levels and fast-changing business requirements. Pivot’s Technology Services for IT Operations Service is designed to enhance and extend the capabilities of your IT team. Rather than spending the majority of their time on day-to-day operational challenges, your team can focus on providing business value. Our ITOaaS connects to the technologies you already have, which means no more struggling to manage multiple, disparate toolsets.

Service Desk as a Service

Pivot’s Service Desk as a Service (SDaaS) solution relieves this burden while providing users with expert response to issues. SDaaS is a customer-focused solution that is designed to rapidly resolve service requests while improving the overall end-user experience. Our ITIL-based processes and best-practices approach provide consistent IT service delivery across the extended enterprise.

Pivot has made significant investments in an industry-leading IT Service Management platform. With the IT Service Management platform as its technical foundation, Pivot’s SDaaS solution enables you to consolidate and automate service management processes, increase efficiency and lower costs. It also gives you end‑to‑end visibility into support requests and infrastructure issues through a single system of record for IT services.

To obtain a quote, please send an email to:  DIRmanagedservices@pivotts.com.  A representative from Pivot Technology Solutions will follow-up with you regarding your request.

To submit a PO, please email the PO to: DIRmanagedservices@pivotts.com.  Customers, please include the DIR contract number on your PO. If you are purchasing our services for the first time, you will also need to email a signed copy of the Master Services Agreement (MSA) and Service Order (SO) to: DIRmanagedservices@pivotts.com.  A representative from Pivot Technology Solutions will confirm receipt of the required documents.